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downtime

  1. Tiffany

    Announcement Regarding the recent downtime

    KS itself was up & running but our dns & cdn provider went down. This resulted in a portion of the internet going down too. You can check the report here - Cloudflare Status
  2. Tiffany

    Information Short downtime (Upstream Outage)

    As some of you might notice there was a short downtime of 5 mins, this was a network outage from our upstream which should be resolved now, if there are any additional downtime, I will update here in the thread after we are up. Please check Kpopsource Server Status - Service (Recent History) -...
  3. Tiffany

    Information What happened that caused the downtime. (Please read)

    The provider we were with, i can't really blame them, it was stable but network wise there was issues, after attempting to fix the issue which should have worked on other providers, i crippled the box to the point where i cannot upload stuff to the server. This prompted me to do a emergency...
  4. Tiffany

    Information Server downtime (28/09/2020) [5 minutes]

    Our server crashed/hanged for 5 minutes due to database locking up, the server was manually restarted to fix it, due to this being a new server, i have still have to observe the optimal configuration for it so as to prevent database from locking up. I will write a bash script to automatically...
  5. Tiffany

    Information Downtime report (17/8/2020)

    Based on initial investigation is that the he.net's dns servers cache got flushed or attacked? (They have a lack of ddos protection) and turned kpopsource.com offline for a period of time, this is evident by ksdaily.net (hosted on the same server as kpopsource.com) staying up while...
  6. Tiffany

    Information Information about downtime (11/8/2020)

    We did a quick migration of our dns backend to a more reliable provider, due to a slow delegation of the dns records, all caches were dropped and our site lost internet access for around 30 minutes, it will take around a day or two to delegate the change to all dns resolvers in the world, but...
  7. Tiffany

    Information Server downtime 24/7/2020

    Server went down for approximately 30 minutes today due to an auto update mechanism of our caching software which corrupted the data between application and the software due to not being able to serialize the data stream, i have already written a bash script to remedy the issue and forum should...
  8. Tiffany

    Announcement Downtime Earlier.

    Due to a misconfiguration & a bug on firewall bash script, the site went down after updating firewall rules, a support engineer from our hosting company had to access the server directly in the datacenter to bring us back up, i sincerely apologize for any inconvenienced caused. Will be...
  9. Tiffany

    Announcement [Updated] About the recent 10 minute downtime.

    Our dedicated server provider's datacenter went dark for a moment, everything is back online and they are investigating the root cause of the issue. I will update this thread with the reason once i receive more information from them.