We change every day.
When we see something happen that shouldn't happen that way, according to our previous knowledge, we get confused and we learn a new thing - that very probably will be something useless anyway.
But then something irrelevant happens and we don't notice how that little thing...
According to research a significant portion of communication is present in the physiology and tonality that accompanies the words the communicator is choosing to convey the message. With NLP we take into account all data in the communication system, frequently the physiology and tonality...
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