counterpoint - not that she should deserve the kind of backlash she is receiving but context matters...
1. she (seulgi) choose to wear heels
2. she also forgot to bring additional pairs of shoes
that's on her...
her manager obviously doing his (or her???) job changed shoes...and thus the manager was uncomfortable...
the issue is at what point does an idol (not just seulgi in particular) take responsibility for his or her own actions
if they forget a jacket and its cold does the manager have to give up their jacket and be cold themselves?
if an idol forgets water or food does the manager have to give up their water/food