Information What happened that caused the downtime. (Please read) (1 Viewer)

[Sourcekeeper]

The provider we were with, i can't really blame them, it was stable but network wise there was issues, after attempting to fix the issue which should have worked on other providers, i crippled the box to the point where i cannot upload stuff to the server. This prompted me to do a emergency repair as i cannot keep the forum crippled without updates, but in doing so the nightmare began, reinstallation of os which should have been minutes turned to hours due to the network issue, to make matters worse, after the installation completed after 3 hours, server password which was provided did not work.

This prompted me to do another reinstall and the same thing happen, this carried on throughout the day while i tried mounting rescuecd to try recover the passwords but to no avail. To make matters worse the provider only did support during business hours and were probably undermanned. After a sleepless night, i felt like i was just repeating stuff with no solution, luckily file uploads were working, so i managed to backup everything at the state we left. Discussed with the admins on how to proceed & decided to migrate to a new provider which is where we are at now.

This is our first time since our founding that we had a large period of downtime, i took matters too lightly in modifying stuff in a production environment, for that i am in the wrong. I would like to apologize to everyone for this. I truly did not mean to cause this downtime but i am but just a human.

Cosmic.

 

[Administrator2]

Please don't ask us to shave our heads, it's not our fault.

 

[LoveYooShaSha]

Wait, you kept us updated on discord. N solved the issue quickly. Which was sth tat happened elsewhere which took so long to fix without updating users. Ur heroes, all.

I freaking luv KS, pls dont be too harsh on urselves. Even if ur just joking.

KS forever. (Hope you get a good rest now.)

 

[Ahsoka]

Don't worry about it, we all make mistakes. You let us know about it and worked hard to fix it that's the most we could ask for.

 

[OnlyCalB]

Your hard work is always appreciated. I don't think anyone will mind at all when mistakes are made.

Thank you for working hard to get KS back up!

 

[daesuki]

Thank you for working continuously hard on KPS no one blames you, you're human and it was remedied within about 24-ish hours you work hard <3

 

[Michael]

After a sleepless night, i felt like i was just repeating stuff with no solution....

The frustration should have been very high.

 

[Abeamus]

Like you said you're only human and after all you worked really hard to resolve your mistake and didn't have the hindsight of what would happen when trying to work on making the forum better so you were just trying to do all you could and no one should be mad at you for that

 

[JimmyBacon]

Get some rest and thank you for the hard work both!!!

 

[dark_tranquility]

We still love you and appreciate your hard work.
You don't need to apologise.
Just keep doing what you do best <3

 

[Saythename17]

Don't worry, we all make mistakes.
We all know how much effort you put into this, and we appreciate your hard work Queen.