Official Rules, FAQ, & Ask the Awards Team (12 Viewers)

Yelena_Belova said:

Is the frame shop down/not working properly, or is it just me? I should start off by saying that all other aspects of the forum seem to be working perfectly fine, so I'm skeptical about it being a connection issue on my end. I can still post, see threads, rearrange badges, change my name, ect. None of that is an issue. I went to go buy a new frame (62), then apply it.

Also, side note, I appreciate the new frame shop. It has so many cool features and I like how simple it is to use and the layout of it is nice. No notes about that, the team did amazing. I was able to quickly find which buttons to push to apply the badge and change or remove them. The problem is, I was unable to "preview" any frames, either before or after buying them. I was clicking on the preview button multiple times, but nothing changed. I did wait for a bit, but that didn't do anything either.

Similarly, I couldn't apply or remove any frames. I knew what buttons to push to do so, but whenever I pushed the buttons, nothing happened. This went for the red "remove frame" button and the "select" button. I gave it well over five minutes (closer to fifteen or twenty minutes), but no changes have appeared yet. What should I do to resolve the issue? Is there any way for me to troubleshoot the frame shop if/when it doesn't fully work for me in the future (I hope it doesn't happen, but better safe than sorry)?

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