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I was on the phone today as always talking to a man about an official paper our HR had to do. I just received the call and introduced my self
Me: "hello, this is XX company, how can i help u?"
Then he began to berate me for 5 minutes, thinking i made the mistake on the document:
Him: "How can u do this? I specifically asked for this and that, now i will have to send it back and re do it. Do u think i have time for this? Do you think i'm doing this for myself"
While i listened cause there is no way they gonna shut up with that attitude, i then answered when he ran out of breath:
Me: "Okay, so this is the phone central and im gonna make a connection to the HR , since i assume u wanna talk to them"
Him: "Well duh, how could i have known i wasnt talking to them if u didnt tell me"
Me: "Well i didnt have time to tell u since u kept insulting me for 5 minutes."
So please, next time u call anywhere. Breathe for 10 seconds and calm down your nerves. I and noone else working on phones arent hired to be therapists. I can only make a connection for you. The more u scream, the slower u solve ur problem.
Me: "hello, this is XX company, how can i help u?"
Then he began to berate me for 5 minutes, thinking i made the mistake on the document:
Him: "How can u do this? I specifically asked for this and that, now i will have to send it back and re do it. Do u think i have time for this? Do you think i'm doing this for myself"
While i listened cause there is no way they gonna shut up with that attitude, i then answered when he ran out of breath:
Me: "Okay, so this is the phone central and im gonna make a connection to the HR , since i assume u wanna talk to them"
Him: "Well duh, how could i have known i wasnt talking to them if u didnt tell me"
Me: "Well i didnt have time to tell u since u kept insulting me for 5 minutes."
So please, next time u call anywhere. Breathe for 10 seconds and calm down your nerves. I and noone else working on phones arent hired to be therapists. I can only make a connection for you. The more u scream, the slower u solve ur problem.