Please count til 10 before calling (1 Viewer)

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I was on the phone today as always talking to a man about an official paper our HR had to do. I just received the call and introduced my self
Me: "hello, this is XX company, how can i help u?"
Then he began to berate me for 5 minutes, thinking i made the mistake on the document:
Him: "How can u do this? I specifically asked for this and that, now i will have to send it back and re do it. Do u think i have time for this? Do you think i'm doing this for myself"
While i listened cause there is no way they gonna shut up with that attitude, i then answered when he ran out of breath:
Me: "Okay, so this is the phone central and im gonna make a connection to the HR , since i assume u wanna talk to them"
Him: "Well duh, how could i have known i wasnt talking to them if u didnt tell me"
Me: "Well i didnt have time to tell u since u kept insulting me for 5 minutes."


So please, next time u call anywhere. Breathe for 10 seconds and calm down your nerves. I and noone else working on phones arent hired to be therapists. I can only make a connection for you. The more u scream, the slower u solve ur problem.
 
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I was on the phone today as always talking to a man about an official paper our HR had to do. I just received the call and introduced my self
Me: "hello, this is XX company, how can i help u?"
Then he began to berate me for 5 minutes, thinking i made the mistake on the document:
Him: "How can u do this? I specifically asked for this and that, now i will have to send it back and re do it. Do u think i have time for this? Do you think i'm doing this for myself"
While i listened cause there is no way they gonna shut up with that attitude, i then answered when he ran out of breath:
Me: "Okay, so this is the phone central and im gonna make a connection to the HR , since i assume u wanna talk to them"
Him: "Well duh, how could i have known i wasnt talking to them if u didnt tell me"
Me: "Well i didnt have time to tell u since u kept insulting me for 5 minutes."


So please, next time u call anywhere. Breathe for 10 seconds and calm down your nerves. I and noone else working on phones arent hired to be therapists. I can only make a connection for you. The more u scream, the slower u solve ur problem.
I'll apologize on his behalf because sometimes I'm that guy...:facepalm::izhug::runrunrun:
 
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I dont get these phonecalls everyday, but it's funny to just let them be furios and then when they are done and of breathe they become so docile xD
That's usually how it works. Once I get it out of my system I feel like a :nobully: and apologize.
 
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Likely he didn't go to the HR dept. with that attitude since he already had burnt his fuel with you.
I made the connection and the paper was done. But i presume u are right in him burning his fuel with me.

The other day i had a person threatening me again, because HR wasnt fast enough in making the documents. They asked for my name and threatened to report me. My boss realized he knew the guy and called him to explain the thing. Turns out he was very polite with my boss :nayeonisdone:
 

dark_tranquility

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I was on the phone today as always talking to a man about an official paper our HR had to do. I just received the call and introduced my self
Me: "hello, this is XX company, how can i help u?"
Then he began to berate me for 5 minutes, thinking i made the mistake on the document:
Him: "How can u do this? I specifically asked for this and that, now i will have to send it back and re do it. Do u think i have time for this? Do you think i'm doing this for myself"
While i listened cause there is no way they gonna shut up with that attitude, i then answered when he ran out of breath:
Me: "Okay, so this is the phone central and im gonna make a connection to the HR , since i assume u wanna talk to them"
Him: "Well duh, how could i have known i wasnt talking to them if u didnt tell me"
Me: "Well i didnt have time to tell u since u kept insulting me for 5 minutes."


So please, next time u call anywhere. Breathe for 10 seconds and calm down your nerves. I and noone else working on phones arent hired to be therapists. I can only make a connection for you. The more u scream, the slower u solve ur problem.
What a dick.
I am glad you solved it.
people like that should be ashamed.
 
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dark_tranquility

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Yeah, i'm 4 years into this job. You gotta just let it go. Ofc i love to complain, cause none of u guys know them. But yeah try to not bring work stuff home
4 years. you are a veteran!
glad to see you have a good head on your shoulders, when it comes to work and personal life.
 
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4 years. you are a veteran!
glad to see you have a good head on your shoulders, when it comes to work and personal life.
Yeah, i'm trying. Otherwise i'd be depressed for sure :kekdance: :kekdance: But i wanna enjoy life and just think that "it'll pass or i'll get fired" and tbh getting fired aint that bad, at least i get free from some asses xD
 

dark_tranquility

YOᑌ ᗪIᗪᑎ'T ᗷᗴTᖇᗩY ᗰᗴ, YOᑌ ᗷᗴTᖇᗩYᗴᗪ YOᑌᖇSᗴᒪᖴ
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Yeah, i'm trying. Otherwise i'd be depressed for sure :kekdance: :kekdance: But i wanna enjoy life and just think that "it'll pass or i'll get fired" and tbh getting fired aint that bad, at least i get free from some asses xD
Lol that is true you would be.
 
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