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Either way the time to handle that was then. Its not like she was some noob or a junior high school kid.oh I can see the "Irene can bully me" tweets now
I wonder why she got mad at the editor though? Because going on a 20 minute long rant seems excessive. Reminds me of the Lee Tae-im and Kim Yewon thing
And i have tiny sympathy for "words like knives" .
I personally have handled many an irate customer going off on people. Its not hard find the problem solve it , point out that attacking the person is not the answer, and will not get me to solve the problem. Almost every single person apologized then and there.
Do these folks have no experience with conflict resolution?